Healthcare systems are complex and dynamic environments. It’s not surprising that high-quality healthcare services rely not only on direct patient care professionals but non-patient-care workers to ensure the safety and well-being of patients and staff. Non-patient-care includes hospital laundry collection, sanitation support, and kitchen staff. Although such positions may not sound as glamorous as other medical titles, they are fundamental in the healthcare sector. In fact, data showed that in only 2014, the US healthcare and social sector employed more than 18 million people. Among the non-patient-care workers in hospitals, those performing laundry collection tasks are paramount.
Hospital laundry services are vital to ensure hygiene, safety, and comfort of both patients and staff. Unfortunately, this is a challenging task as laundry workers often face toxic materials, sharps, and injuries. So, what are the additional challenges non-patient-care workers, laundry providers, and hospitals must overcome?